Terms of Service

1. The service

Message Triage analyzes messages from your connected sources (such as Gmail) using AI and presents prioritized triage results. The service is provided on an “as is” and “as available” basis. We may update, change, or discontinue features over time.

2. Accounts & your responsibilities

• You must provide accurate information and keep your credentials secure.
• You are responsible for activity under your account. Enable two-factor authentication for added protection.
• You must have the right to connect and triage the mailboxes you add.
• You must be at least 18 years old (or the age of majority in your jurisdiction).

3. Free trial

New accounts include a 14-day free trial (trial length may change for future signups). No charge is made during the trial. If you do not subscribe, access to paid features ends when the trial expires.

4. Subscriptions & billing

• Paid plans are billed through Stripe. Current pricing is shown at signup and checkout (monthly, or annual at a discount).
• Subscriptions renew automatically until canceled.
• You authorize us (via Stripe) to charge your payment method for the plan you select.
• We never see or store your full card number; Stripe handles payment data.

5. Cancellation & refunds

• You may cancel anytime from the billing portal; access continues until the end of the current paid period.
• Except where required by law, payments are non-refundable. We may, at our discretion, issue refunds for billing errors.

6. Acceptable use

You agree not to misuse the service, including: attempting to access other users’ data; probing, scanning, or testing the security of the system without authorization; automated abuse or excessive request rates; reverse engineering; or using the service to violate any law or third-party rights. We may rate-limit, suspend, or terminate accounts that violate these terms or threaten the integrity of the service.

7. AI-generated output

Triage results — including urgency scores, summaries, suggested replies, deadlines, and risk flags — are generated by AI and may be incomplete or incorrect. They are provided to assist you, not to replace your judgment. Do not rely on them for legal, medical, financial, or safety-critical decisions. You are responsible for reviewing the original messages before acting.

8. Privacy

Your use of the service is also governed by our Privacy & Data Flow page, which explains that your message content is analyzed in the moment and never stored.

9. Limitation of liability

To the maximum extent permitted by law, Message Triage and its operators are not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss arising from your use of (or inability to use) the service. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

10. Changes & contact

We may update these terms; material changes will be posted here with a new “last updated” date. Questions: support@message-triage.com